A major hotel chain was doing extensive testing of its customers’ satisfaction with the hotel. Repeatedly, one particular hotel in the chain scored highest. Upon further investigation they discovered that the employees who dealt with the customers rarely consulted the extensive manual on customer service procedures. As one happy employee put it, “Our boss just told us to listen to the customers and treat them like we would want to be treated.” Manuals have their place and can come in handy. But the most important consideration, whether in customer service or living out our faith, is a question of the heart. If our hearts are in the right place – loving God and loving our neighbors – we’ll know just what to do.
We warmly welcome Fr. Pleban to Holy Cross this weekend as I am making my annual visit to Notre Dame.
The words we proclaim at Mass may be changing but our faith will remain constant. Million of Catholics will the celebrate the liturgy with deeper understanding and renewed vigor. Thousands of churches will echo with the sound of voices united in joyful songs of praise. Hundreds of families will gather with eager hearts, yearning to rediscover their faith. You are invited to a special presentation of the Third Roman Missal, which will be implemented on the First Sunday of Advent (November 27) on Saturday, November 5 at 9:00 AM in the church.
Saturday, October 22 is the first Memorial of Blessed Pope John Paul II. O God, who are rich in mercy and who willed that Blessed Pope John Paul II should preside as Pope over your Universal Church, grant, we pray, that instructed by his teaching, we may open our hearts to the saving grace of Christ the sole redeemer of the human race. Amen.
Our Responsorial Psalm this week, "I love you, Lord, my strength," reminds us to offer joyous praise, for our Lord will shelter and protect us.
Six rings are great but 7 would be heaven... GO STEELERS!
